Access to and use of the Internet access service ("Investia Client Portal") for Investia Financial Services Inc. (“Investia”) constitute your acceptance of and compliance with the conditions of use set out herein. We ask that you please take the time to attentively review these conditions. If you do not agree to them, please discontinue the use of the Investia Client Portal.
In addition to these terms and conditions of use, the terms of your contract(s) entered into with Investia, as well as any commission and compensation schedules, will apply to transactions authorized and carried out via the Investia Client Portal. In the event of inconsistency or discrepancy between information on the Investia Client Portal and that pertaining to any of your contracts signed with Investia or any other agreement into which you have entered, the information pertaining to your contracts will prevail.
The Investia Client Portal is also subject to the conditions of use outlined on the Investia website.
You hereby acknowledge that the pages which you access via the Investia Client Portal represent written documents, and that using your access code and password, then clicking on or activating buttons electronically, in accordance with on-screen instructions, which contain the words “OK”, “I agree”, or similar wording, has the same legal value as if you had signed printed copies of these pages and sent them to Investia.
Investia Client Portal Access Service
No Advice
Products
Security
Transactions and Consents
Username and Password
Confidentiality
Consent to Electronic Delivery of Your Statements and Other Documents
Protection of Personal Information
Notification of Delivery of Electronic Documents
Requesting Paper Documents and Revocation of Consent
Document Retention and Access to Historical Documents
Limitation of Liability
Termination
Amendments to the Investia Client Portal and its Conditions of Access and Use
Experience-Enhancing Technologies Used
Copyrights and Trademarks
Google Maps API
Google Places API
Third-Party Monitoring and Surveillance Tools
Adobe Analytics
Google Analytics
iA Financial Group
Applicable Laws
The Investia Client Portal provides you with online access to your account balances, investment holdings, transactions and account statements.
You are solely responsible for maintaining the security of your Client ID, your personalized username or any other username (hereinafter “username”), as well as your password. You are responsible for ensuring that you are the only person using them. You agree not to disclose your username and password to any other person, including any employees of Investia.
You agree to immediately notify Investia upon becoming aware of any unauthorized use of your username or password to gain access to the Investia Client Portal, or of any breach in security involving your username or password.
As Investia is not responsible for verifying and confirming the real identity or authority of individuals who use your username and password, you assume full responsibility for all activities and transactions undertaken using your username and password. As a result, you are bound by any use of your username and password, including any unauthorized use made by third parties, without your knowledge or consent, for which you will be responsible.
Consequently, you acknowledge that Investia shall in no way be liable for losses or damages which may arise directly or indirectly from a transaction conducted in accordance with a request provided by a person using your username and password. If Investia acts in furtherance of instructions provided by you or someone using your username and password, you agree to hold Investia harmless against any claim, loss or expense that you may incur as a result of the use of your username and password, whether authorized by you or not.
Transactions may be authorized via the Investia Client Portal. To authorize a transaction via the Investia Client Portal, you must respect the legal and regulatory requirements applicable in the region of Canada in which the said transaction is carried out. Investia’s products and services are offered only in Canada and to Canadian residents; some products may not be available in all regions of Canada.
You acknowledge the legal value of transactions authorized via the Investia Client Portal, the fact that they produce legal effects and that they constitute proof that you are the originator of these transactions. You also acknowledge that using your username and password, then clicking on or activating buttons electronically, in accordance with on-screen instructions, which contain the words “OK”, “I agree”, or similar wording, has the same legal value as if you had signed printed copies of these pages and sent them to Investia.
In the event of discrepancies, for the same transaction, between the paper form sent to Head Office and its electronic version sent to Investia via the Investia Client Portal, you expressly acknowledge that the electronic version and any instructions contained therein prevail over the paper transaction form, and that the transaction processing terms are dictated by the terms and conditions of use herein.
iA Financial Group, its affiliates and their agents may use and share your personal information with each other so that you can benefit from personalized offers and improved products and services. If you do not wish your information to be shared within the iA Financial Group, please go to the “Modification of personal information” section of your Investia Client Portal profile to withdraw this authorization, or contact Client Service at investia@investia.ca.
The Investia Client Portal is a secure service, and communications within this portal are encrypted. Under no circumstances shall confidential, proprietary or sensitive information which you transmit via the Investia Client Portal be communicated to your representative or Investia through an electronic messaging service, a live chat platform, email or any other unsecure telecommunication service as it may be read, forwarded or copied by unauthorized persons.
By consenting to the electronic delivery of your statements and other documents, you acknowledge that you have read and understood this section and understand that you may change your delivery preferences at any time, in accordance with the terms and conditions below. You also consent to have the following types of documents delivered to you electronically through the Investia Client Portal:
You acknowledge that you are responsible for viewing and downloading all documents available in the Investia Client Portal. You understand that you will require Internet access, Adobe Acrobat Reader or other document viewing software to view the electronic documents. You acknowledge that paper versions of the types of document listed above will no longer be mailed to you. You may revoke this consent at any time in accordance via the “Revocation of Consent” section below.
You agree to provide a valid email address at which you can be notified when a new document has been delivered to you electronically and to promptly update this email address on the Investia Client Portal if notifications are to be sent to a different email address. Investia will notify you by email when documents are available for viewing. If, for any reason, you do not receive the email notification from Investia, you acknowledge that you are still required to periodically sign in to the Investia Client Portal to see if new documents have been delivered to you electronically.
You acknowledge that you may receive from Investia a paper copy of any document delivered electronically, at no cost, if you contact Investia by telephone at 1 888 684-5548, by regular mail at 1080 Grande Allée West PO Box 1907, Station Terminus Quebec City, Quebec G1K 7M3, or by email at investia@investia.ca. You understand that your consent may be revoked or changed at any time, including any change to the email address at which you are notified when a document has been delivered to you electronically, by updating your preferences on the Investia Client Portal. You understand that you are not required to elect electronic delivery for the delivery of your documents.
Access to the Investia Client Portal is provided on an “as is” basis and as available by Investia, without any representation or warranty of any kind whatsoever, including, without being limited to, implied warranties with respect to quality, accuracy and fitness for a particular purpose. Investia makes no representations or warranties against anything that could interfere with the functionalities of the Investia Client Portal, the services provided through the Investia Client Portal or the ability of the Investia Client Portal to respond to your needs. No advice or information, whether oral or written, obtained by Investia or its authorized representatives shall create any warranty.
In addition, considering the current state of technology, Investia cannot fully guarantee the confidentiality of information transmitted via the Internet or the time taken to transmit the said information. Accordingly, you acknowledge that Investia and its suppliers shall not be held responsible for losses or damages which may arise directly or indirectly from a breach of the confidentiality of information transmitted over the Internet or a delay in the transmission of such information to Investia.
Moreover, you acknowledge that Investia shall not in any way be held responsible for losses or damages which may arise directly or indirectly from a transaction carried out in accordance with a request made by a person using your username and password, or by a representative licensed with Investia who is acting on your behalf.
Investia reserves the right to terminate your access to the Investia Client Portal at any time, in whole or in part. Investia will not be held responsible for any loss or damage resulting directly or indirectly from the termination of your access to the Investia Client Portal. For your part, you may terminate your access to the Investia Client Portal at any time.
Investia reserves the right to amend at any time, with or without prior notice, any service provided through the Investia Client Portal. It is also possible that access to either one of the services provided through the Investia Client Portal may periodically be unavailable to allow for system maintenances or updates, or for any other reasonable purposes.
Investia also reserves the right to amend, at any time and without prior notice, any terms and conditions of use applicable to the Investia Client Portal. You are required to consult such terms and conditions on a regular basis. You will be notified of any significant review upon your next use of the site. Investia has complete discretion in determining what constitutes a significant review.
In order to improve the performance and functionality of the Investia Client Portal, Investia uses tools that allow content to be displayed from external platforms. With these tools, not only can hosted content be viewed on external platforms directly from the Investia Client Portal, it can also interact with them. If such a tool is installed, site traffic data can be collected for the pages for which the tool is installed, even if visitors do not it. Please find below a list of the tools that Investia uses so that content may be displayed from external platforms.
Google Maps is an online mapping service provided by Google Inc. that allows the Investia Client Portal to incorporate this type of content on its pages and in its applications. The only personal data that Google Maps API collects are cookies and website usage. We invite you to consult their privacy policy at http://www.google.it/intl/en/policies/privacy/.
Google Places is a local business provided by Google Inc. that allows our site to incorporate this type of content on its pages and in its applications. The only personal data that Google Places API collects are cookies and website usage. We invite you to consult their privacy policy at http://www.google.it/intl/en/policies/privacy/.
Investia employs monitoring and surveillance tools managed by third parties in order to improve the performance and functionality of the Investia Client Portal. These tools gather only non-personal information pertaining to your use of the Investia Client Portal. However, you understand that these tools are designed and maintained by third parties which are not under Investia’s control. For this reason, Investia shall not be held liable for either the type of information collected by these third parties or the manner in which they use and protect it. Please find below the third-party monitoring and surveillance tools that Investia uses:
Adobe Analytics is a web data analysis tool provided by Adobe Systems Inc. The only personal data that Adobe Analytics collects are cookies and information relevant to site use. You are invited to consult their privacy policy at http://www.adobe.com/ca/privacy/policy.html.
Adobe Analytics is a web data analysis tool provided by Adobe Systems Inc. The only personal data that Adobe Analytics collects are cookies and information relevant to site use. You are invited to consult their privacy policy at http://www.adobe.com/ca/privacy/policy.html.
Investia Financial Services Inc. is a subsidiary of Industrial Alliance, Insurance and Financial Services Inc., a life insurance and financial services company which also operates under the business name iA Financial Group.
Investia Financial Services Inc. is a member of the Mutual Fund Dealers Association of Canada.
By accessing the Investia Client Portal, you acknowledge and agree that its use must be interpreted and assessed in accordance with the laws in effect in the province of Quebec (Canada). You will be submitted to the exclusive jurisdiction of the courts and judicial district of Quebec (Canada) in the event of a legal dispute resulting from the use of the Investia Client Portal.